Queues
Every line the floor answers, with its service-level target and how it is holding against it right now.
Active queues
8
Total waiting
52
Avg service level
88%
Breaching SLA
1
Retentions
Avg wait
3:28
All queues
| Queue | Waiting | Longest | SL / target | Status |
|---|---|---|---|---|
| Retentions | 15 | 9:03 | 62 | On target |
Queue detail
Retentions
- Service level
- 62%
- SLA target
- 80%
- Abandon rate
- 9%
- Assigned agents
- 6
- Condition
- Breached 4m ago
Suggested action
Pull two available agents from New activations to hold the evening peak.