Help
Questions, answered.
Everything about subscriptions, roasting, and delivery. Still stuck? Drop us a note at the bottom of the page.
Subscriptions
You choose the cadence — weekly, every two weeks, every three, or every four. You can change it anytime from your account, and each box ships roasted-to-order on your schedule.
Anytime, in one tap. Skip the next box if the beans are piling up, or pause the whole subscription while you travel. There's no fee and no minimum number of deliveries.
Both. Let us surprise you with the monthly single-origin rotation, or lock in a specific coffee you love. You can switch between the two before any delivery.
None. Cancel outright whenever you like — no notice period, no fee. We'd rather earn the next box than lock you into it.
Coffee & roasting
Every bag is roasted within 24 hours of shipping and printed with its roast date. It reaches you days off the roaster — not weeks off a warehouse shelf.
Your choice, at no extra cost. Tell us your brewer — espresso, pour-over, French press, moka pot — and we grind to match. For the freshest cup, we always recommend whole bean.
Every lot is certified organic and shade-grown, sourced through direct relationships with growers we buy from season after season. We publish the farm-gate price on each bag.
Yes — our Decaf Cadence plan rotates Swiss-water-processed single origins, so it's chemical-free and every bit as characterful as the caffeinated lineup.
Shipping & delivery
Shipping is included on every subscription except The Taster, and it's carbon-neutral across the board. One-time boxes ship free over $35.
Anywhere in the contiguous United States. We're working on Canada and can ship gift boxes internationally on request — just get in touch.
We charge the morning your box roasts and ships, so a skipped or paused delivery is never billed. You'll always get an email the day before with a chance to skip.
Still stuck?
Ask us anything.
A real person on the roastery floor reads every message — usually replies within a day.