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MJ

Mara Jensen

Support lead

Tue, Jul 21 · 10:52

MJ

Customers

8 accounts on the books. Context first: who they are before what they asked.

Customer	Plan	Open	Lifetime	CSAT	Last seen
PR Priya Raman Northwind Retail	Scale	1	14	4.8	12 min ago

Customer profile

PR

Priya Raman

priya@northwindretail.com

Company: Northwind Retail
Plan: Scale
CSAT avg: 4.8 / 5
Last seen: 12 min ago

Agent notes

Billing admin is Priya directly. Prefers email over chat. Renewal due Aug 2026 — loop in the account manager before mid-July.

Recent tickets

TCK-4821Refund for duplicate charge on March invoiceopen

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