Conversations
Maya Chen
#CH-48213Refund for order 8842 — the ceramic base arrived cracked and I'd like…
Jonas Weber
#CH-48195API webhook retries failing since Monday — our order sync is behind…
Tom Okafor
#CH-48207Can't add a second seat to our plan — the button is greyed out on…
Priya Natarajan
#CH-48201Where do I download invoices for Q2? Our finance team needs them…
Sofia Reyes
#CH-48190Love the new dashboard — small typo on the exports page though…
Liam Gallagher
#CH-48186Password reset loop on mobile — sorted now, thank you!
Refund for order 8842
#CH-48213Hi — my order #8842 arrived this morning and the ceramic base of the lamp is cracked straight through. I was really looking forward to this one. Can I get a replacement or a refund?
Hi Maya, I'm so sorry the lamp arrived damaged — that's disappointing and we'll make it right. Could you send a quick photo of the crack so I can file the carrier claim and get your resolution moving?
Of course — photo attached. You can see the crack runs from the cord opening to the rim. I'd prefer a refund over a replacement if that's possible.
Suggested by Clearharbor AI
Confidence 0.93Thanks for the photo, Maya — that's clearly transit damage, and you don't need to return the lamp. I've issued a full refund of $86.00 to your original card; you'll see it within 3–5 business days. I'm so sorry this one didn't arrive the way it should have.
Grounded in: Refund policy §4 · Damaged items, Order #8842