Contact support
Open a ticket and reach a support engineer
Every ticket is answered within one business day — faster on Priority and Enterprise plans. Include your workspace ID and the endpoint you're calling for the quickest resolution.
Submit a support request
Fields marked with an asterisk are required.
Before you file
Common questions
How fast will I hear back?
Normal tickets are answered within one business day. High-priority tickets on Priority plans within four hours, and Urgent production-down tickets on Enterprise within one hour, around the clock.
Where do I find my workspace ID?
Open the dashboard, click your workspace name in the top-left, and copy the ID shown under Settings → General. It starts with ws_.
Can I get help before purchasing?
Yes. Evaluation and sandbox questions are welcome — file a ticket with the Getting started topic and our solutions engineers will help you scope a proof of concept.