Agents
Who is on the phones, who is between calls, and how closely the floor is keeping to schedule.
On shift
10
On call
4
Available
3
After-call work
1
Avg adherence
91%
| Agent | Status | Queue | Handled | Avg handle | Adherence |
|---|---|---|---|---|---|
| Priya Nair | On call | Retentions | 51 | 7:41 | 89 |