Reports
The daily record of the floor — volume answered, calls abandoned, and how each day landed against target.
Calls today
1,842
Answered
1,789
Abandoned
53
15% vs. yesterday
Service level
91%
Reports logged
7
Daily reports
| Date | Calls | Answered | Abandoned | SL | Status |
|---|---|---|---|---|---|
| 2026-07-19 | 1842 | 1789 | 53 | 91 | On target |
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About these numbers
The share of calls answered within the queue's target threshold, measured across the full day.
Each day's figures lock at 02:00 local time once late after-call work is reconciled.