Tuesday, July 19 · 09:12

Good morning, Dana.

Fourteen conversations need a human today. Clearharbor AI has already handled the rest.

Start on your queue

Open conversations

128

12% fewer than last Tuesday

AI-resolved today

61% deflection rate

Median first response

3m 40s

48s faster than target

CSAT this week

4.8 / 5

Up 0.2 from last week

Resolved without an agent

Week of Jul 13 – Jul 19

Mon

58%

Tue

61%

Wed

64%

Thu

60%

Fri

67%

Sat

71%

Sun

69%

Suggested by Clearharbor AI

Deflection is trending 6 points above last week. Most of the gain came from the new shipping-delay article — consider featuring it on the help-center homepage before the holiday rush.

Needs attention

Jonas Weber

#CH-48195

API webhook retries failing since Monday

Breached-0h 12m

Maya Chen

#CH-48213

Refund for order 8842 — arrived damaged

Open0h 22m left

Tom Okafor

#CH-48207

Can't add a second seat to our plan

Unassigned1h 40m left

Overnight digest · Clearharbor AI

While you were away, Copilot resolved 31 conversations and drafted 9 replies for review. Two customers reported a broken invoice link — both threads are tagged billing and grouped for you.

Review drafts

Your queue

Open all conversations

Customer	Subject	Status	Assignee	SLA
Jonas Weber	API webhook retries failing since Monday	Breached	Dana K.	-0h 12m
Maya Chen	Refund for order 8842 — arrived damaged	Open	Dana K.	0h 22m
Tom Okafor	Can't add a second seat to our plan	Open	Unassigned	1h 40m
Priya Natarajan	Where do I download invoices for Q2?	AI draft	Copilot	3h 05m
Sofia Reyes	Small typo on the new dashboard	Snoozed	June P.	Paused

Team on shift

Amara Diallo

6 open · billing specialist

Felix Berger

4 open · API and integrations

June Park

2 open · away until 11:00

Marcus Bell

5 open · shipping and logistics

Recently resolved

Liam Gallagher
Password reset loop on mobile
08:51
Anya Kovacs
Changed billing address
08:37
Derek Wu
Duplicate charge refunded
08:12

All three closed with a 5-star rating.