Clearharbor AI · workspace: harborlight-goods
Copilot
How the assistant is drafting, deflecting, and learning this week — and the rules it must never break.
Suggestions accepted
78%
+4 pts vs last week
Auto-resolved this week
214
All with cited sources
Avg. grounding confidence
0.91
Threshold for auto-send: 0.85
Escalated to humans
36
Mostly refunds over $500
Drafts awaiting your review
6 pendingPriya Natarajan · Where do I download invoices for Q2?
#CH-48201Suggested by Clearharbor AI
Hi Priya — you can download every Q2 invoice in one step: Settings → Billing → Statements, then choose "Apr–Jun 2026" and Export as PDF. Your finance team can also be added as billing-only viewers if that's easier long term.
Grounded in: Billing FAQ §2 · Statements
Ravi Shah · Does the Plus plan include SSO?
#CH-48218Suggested by Clearharbor AI
Hi Ravi — SAML SSO is included on the Business plan and above; Plus includes Google and Microsoft sign-in but not custom SAML. If SSO is a requirement, I can arrange a prorated upgrade so you'd only pay the difference for the rest of your term.
Grounded in: Plans and pricing · Security overview
Knowledge sources
- Synced
Help Center
412 articles · synced 09:00
- Synced
Billing FAQ
38 articles · synced 08:45
- Synced
Product changelog
126 entries · synced 07:30
- Sync failed
Legacy API docs
54 pages · last synced Jul 16
Copilot only answers from synced, approved sources. A failed sync means answers fall back to the last good copy.
Guardrails
Hard rules Copilot cannot override, in plain language.
- Enforced
Never issue refunds above $500 without human approval.
Added by Dana K. · Mar 2026
- Enforced
Escalate any mention of legal action or press immediately.
Added by Dana K. · Mar 2026
- Enforced
Only answer from approved knowledge sources — never guess policy.
System default · cannot be removed